THE BENEFITS OF MANAGED CARE
You’ll love the peace of mind and assurance our Website Care Plans offer, keeping your website healthy and safe.
Regardless of who built your website, Harness Media can protect & care for it.
Website Care Plans
We provide the highest level of ongoing Website Care services at affordable prices, giving you the most bang for your buck.
Subscribe to any of our plans on an annual basis and get one month free!
WEBSITE CARE REPORTS
THE PROOF IS IN THE PUDDING. WE SERVE IT TO YOU EVERY MONTH.
We care about you and your website, which is why we offer Website Care Plans. One way we can express our feelings is through our Website Care Reports. Every client on one of our Website Care Plans receives a monthly report so they can see how things are going. Reports include traffic statistics, plugin updates and security data.
Frequently Asked Questions
You've got questions. We've got answers.
Right from the WordPress.org website:
“WordPress is web software you can use to create a beautiful website, blog, or app. We like to say that WordPress is both free and priceless at the same time.”
In a nutshell, WordPress is web software that assists in the creation of websites. It offers a nice balance of content management features and backend technologies to satisfy both end users (our clients) and web developers. Rather than reinventing the wheel, WordPress gives us a great, extendable framework from which to build beautiful, feature-rich sites for our clients that they can maintain themselves or allow us to serve them further with ongoing Website Care Services.
WordPress is software that is used to build and operate websites. As such, it needs to be updated to patch discovered vulnerabilities, fix bugs, and maintain functionality.
It’s basically the same concept as your computer — you have to keep it up-to-date to protect yourself and gain new features. If you don’t, you are subject to hackers, malware and other intrusions.
With Harness Media’s Website Care Plans, you need not worry about any of these issues because we test, install, and troubleshoot every update that becomes available for your website.
As indicated above, we include web hosting for your website with all of our Website Care Plans. You are not required to use this part of our service in order to purchase one of our plans.
However, every hosting service is different — they have different operating systems, configurations, features, and other options. We may be restricted in some ways and may not be able to implement all of the features of our Website Care Plans into your website if you are hosted elsewhere.
Unfortunately, we can’t provide a discount for using a third-party hosting service simply because of the extra time it would require us to maintain websites in different systems. Each hosting service is different, which causes procedural issues for us.
By hosting with us as part of your Website Care Plan, we are more efficient and can provide all of our services to you without restriction. Because of our increased efficiency, this actually saves you money overall because you don’t have to pay for hosting services on top of our Website Care Plans.
Plus we’ll move your website to our hosting platform for free and without any downtime!
You don’t. We do it for you at no charge! All you have to do is give us access to your existing hosting account and domain registrar account, and we’ll do it all for you — with little or no downtime!
Unfortunately, no. Our hosting system is custom-tailored for WordPress websites only.
Absolutely not. You can pay monthly or annually and cancel at any time. Your payments are made in advance of service, so if you cancel, your services will be terminated at the end of the current billing period.
Yes. During checkout, you can change the term from monthly to annual.
The whole point of our Website Care Plans is to make it easy on you. There shouldn’t be much need to contact us for support, but we realize that the need may arise. You are welcome to contact us anytime, as often as you like, for any reason.
Every day, we check to see if any updates are available for your website. Updates that we install are applicable to the core WordPress installation as well as the plugins and themes you have installed.
Before we initiate these updates, we review and test them to reduce the chance of potential security and incompatibility problems with your website.
What would you do if you updated your website on your own and something broke? You’d have to find a way to fix the problem and restore your website to full functionality, which could get costly. You and your potential clients may also experience website downtime which could cause you loss of business.
We are constantly monitoring our servers for malware and other malicious threats, so there is no need for occasional scans. Basically, you can look at our system as having a constant, ongoing, and infinite malware scan.
Yep! If a hacker, malware, or other intruder just happens to get past all of our front line protections, we’ll take care of it. We’re confident that their chances of breaching our system are slim to none, so we’ll take responsibility for cleaning up their mess if they somehow manage to slip through.
Note: If you are on our Basic or Standard Plan, you may incur a hack recovery fee, if applicable. All of our other Website Care Plans include hack recovery.
All of our Website Care Plans include off-site backups every night to the well-renowned and stable Amazon S3 system. When you need a backup restored, just submit a support ticket and we’ll take care of that for you.
If included in your Plan, our uptime bot checks your website every 5 minutes. If it is down, we are notified immediately so we can investigate. This is considered a very high-priority event so we can respond within minutes or less, 24 hours a day, 365 days a year.
That said, the uptime rate for our hosting system is 99.99%, which means downtime is a very rare event.
Every month, we send a report to our Website Care Plan clients. This is what we call the Website Care Report. It contains information about your website traffic, the updates we’ve installed, security data, and more. We continue to improve the reports so they become more and more informative with each iteration.
For more information, visit our Website Care Reports page.
While we do everything we can to keep your website problem-free in the first place, sometimes things happen that are outside of our control. For example, if you install a new plugin and your website breaks, you may need us to fix it for you.
If your Website Care Plan includes Service Time, we’ll apply that toward fixing the problem. However, if the time required to fix the problem extends beyond the Service Time allowance, we’ll need to bill you hourly. Don’t worry though, we’ll assess the situation to provide you with a time and cost estimate (and receive your approval) before we proceed.
Yes. Just let us know if you need to change your plan and we’ll adjust your billing plan accordingly. Proration will be calculated accordingly into the first month of your adjusted billing schedule.